Subject: Tech Support Candidate - Ajit Jaiswal
From: Ajit Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 08:33:52 -0400

| | Tech Support Test

Name | Ajit Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 9899843705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini Technology services | Senior Associate | Na | 31000
Previous Employer 1 | IGATE | Associate | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Initially I’ll check if there is any Internet issues in the computer, If the internet is perfect then will check with the site it is correct or not, if it is correct then will check if there is any pop-up blocker is blocking the page. If any blockings available then will go into the setting and give allow to use the link. Removing cookies also will help the site to work.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to turn on the Bluetooth speaker. In mobile go to settings and select Bluetooth option and enable Bluetooth in mobile. Search the speaker name in mobile and pair the device.
What according to you makes you a good candidate for customer service or technical support job? | Mainly I’ll understand the problem facing by the customer. Will try to help them in all the way I can. Will respond to them politely and patiently. Make all the possibilities from my end to help the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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