Subject: Tech Support Candidate - Anmol Yadav
From: Anmol Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 06:09:41 -0400

| | Tech Support Test

Name | Anmol Yadav
E-mail | [email-masked]
Phone Number | (0761) 9131625524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jabalpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Nana Infotech | Technical support associate | 31/12/2021 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection by checking router cables and then proceed to ping the network to see if there are some issue with external network. If does not resolve the issue I checked if website server is down or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on the blue tooth speaker and wait for it to on by showing notification light. Then go moblie phone settings for bluetooth switch on the option and wait for it to pair with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | For past 2 years I work as technical support associate with gaining experience and knowledge of this work and working in a company environment to make user friendly experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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