Subject: English Language Test - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 05:28:53 -0400

| | Foreign Language Screening Test

Name | Rahul Kumar    /  (121001) 7834911589    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

I hope you are doing well

Sorry for inconvenience about delay of your order.Our field executive trying to reach you but he is not able to find your location as you mentioned while placing your order.This is to request you kindly mention exact address so it will be helpful for us to deliver your courier as soon as possible.
I'd appreciate your prompt attention to this matter.

Thanks and best regards
Rahul

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear MR. Abdul,

I hope this email finds you well.

Sorry for inconvenience which you have been facing right now about your order. Please do not worry about it.We are here for helping you. We will send our executive at your address for confirmation of damaging of your product. After confirmations we will take immediate action on your complaint and solve your query as soon as possible. We are assured you that you will not face again any problems in future with us.
Thanks and regards
Rahul

| |