Subject: Tech Support Candidate - Sourav Tiwari
From: Sourav Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 04:48:51 -0400

| | Tech Support Test

Name | Sourav Tiwari
E-mail | [email-masked]
Phone Number | (91) 7003035396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

VoIP
Dialer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fusion BPO | Dialer Administrator | 31st April 2022 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check what error I am getting if it's browser error then we can try switching browser and if it's an internet error we will look forward for network troubleshooting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on phone and speaker bluetooth then put speaker in pairing mode then select bluetooth speaker device in phone then tap on pair woo now it's get connected
What according to you makes you a good candidate for customer service or technical support job? | I am very flexible as well as fast and smart mover.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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