Subject: Tech Support Candidate - Monika Prajapati
From: Monika Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 03:23:49 -0400

| | Tech Support Test

Name | Monika Prajapati
E-mail | [email-masked]
Phone Number | (91) 7355423055
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida 121
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Iot, arduino, 3-D printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lbd robotics private limited | Technical engineer and business sales executive | Still working | 18000
Previous Employer 1 | TMB electronics pvt ltd | Process engineer | Oct 2021 | 13400
Previous Employer 2 | Yaantra | Quality check engineer | Oct2020 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user firstly I refresh the web page, after that check internet connection.
Restart my internet connection
Clear my Brower cache
One of the reason the website (www.ndtv.com) error is so frustrating is that chrome can be unclear about what causes it.
Close all web pages that are open in systmes.
Last i disable my firewall and antivirus.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are few easy steps to connect a Bluetooth speaker to mobile phone.
Put the speaker in paining mode
Switch on Bluetooth on mobile phone
Wait for the phone to connect
Connect and play music and what you want.

What according to you makes you a good candidate for customer service or technical support job? | It's all about my attitude and confidence in addition to your academic qualification, like I'm be soft spoken, good listener, problem solver, helpful, team builder and know how to engage with people well
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |