Subject: Arabic Language Test - Rinky Gurnani
From: Rinky Gurnani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 02:04:03 -0400

| | Foreign Language Screening Test

Name | Rinky Gurnani    /  (+91) 9179809075    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

This is in regards with your enquiry. I would like to inform you that, we had shipped your order and it reached your nearest places as well. Our courier partner tried delivering the same on your mentioned address but the address stated is wrong, as per our courier partner and hence he was unable to deliver your parcel.

Kindly provide us with your updated address and contact number, so that we can re-attempt the delivery.

Thanks and Regards,
Customer Support
Company's name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologies for the inconvenience caused. And I assure you that we'll try to resolve your issue in the best way.

As I can check your order details, the order has crossed the refund days, as it's been more than 15 days since you received the product. But, we can still get it replaced with a new one as per your request.

I request you to kindly reply back with your approval for replacement here, so that we can proceed and dispatch the new order.

Thanks for shopping with us.

Best Regards,
Team Homebox

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