Subject: Fwd: Arabic Language Test - KAMALELDIN MOHAMED
From: Ashish Dabral <[email-masked]>
To: Deeksha <[email-masked]>
Cc: aishwarya jaiswal <[email-masked]>
Date: Fri, 1 Apr 2022 22:47:29 -0700 (MST)

Hi Ma'am, 

He is shortlisted for AR. Could you please check his English? 

Regards, 
Ashish Dabral 

From: "KAMALELDIN MOHAMED" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "aishwarya jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, March 26, 2022 9:23:32 PM 
Subject: Arabic Language Test - KAMALELDIN MOHAMED 

	
	
			Foreign Language Screening Test 
		Name 	KAMALELDIN MOHAMED / (122001) 6380959746 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hello dear customer 

Thank you for contact us. 

We sorry for inconvenience and delay of your order 

We understand your feeling and we completely award that bad service is not acceptable and we will immediately sort out the issue. 

We would like to inform you we have checked in our system and we found that your order number (******) is got delayed due of wrong address and our courier team tried to reached you but the address. 

Kindly provide us your address with phone number to update the courier team once the address updated our team will contact with you as soon as possible. 

We appreciate you for your patience and we hope to accept our sincerely apologize. 

Thank you 

Customer service 
Babyshope 
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear customer 

Thank you for contact us. 

We are sorry for inconvenience that you have received. 

We understand your frustration and we completely award that bad service is not acceptable and we will immediately sort out the issue, this is not our experience that we provide to our customers, kindly consider this as rare and we will assure you that mistake never happen again. 

We would to inform you that we will raise your complaint to our concern team and our team will take the action for replace your item in your order (*****) with 48hours we request your to wait for our team and they will contact with you. 

We appreciate you for your patience and we hope to accept our sincerely apologize. 

Thank you 

Customer service 
Homebox