Subject: Tech Support Candidate - Kunal Meebisht
From: Kunal Meebisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 01:43:33 -0400

| | Tech Support Test

Name | Kunal Meebisht
E-mail | [email-masked]
Phone Number | (+91) 9990360999
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support | | 29673
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check if the user is connected to the internet or not , then i will check internet is working or it is just connected through wifi. Then i will ask user to reboot the router and then try to check if he still get the same issue then , i will ask user to clear the cache and cookies or try to open the web site on any direct browser or try to open the website on private window or incognito window.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will turn my mobile bluetooth and then i will turn on the bluetooth speaker’s bluetooth. After that i will search for the bluetooth connection name and select the bluetooth connection once it is paired we are good to go.
What according to you makes you a good candidate for customer service or technical support job? | As i am a good listener and have an average knowledge about technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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