Subject: Daily performance summary for LiveSalesman team for Apr 1st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Apr 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Apr 1st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mohad Kmali | 0 | 0 | 1 | 0 | 0 | 1
Raghwendra Pratap Singh | 0 | 0 | 22 | 0 | 2 | 24
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 12 | 4 | 23 | 0 | 4 | 43
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 9 | 0 | 10
Mohammed Ali | 22 | 0 | 8 | 0 | 0 | 30
Ahmed Omer | 0 | 11 | 44 | 0 | 0 | 55
Alhamzi Mohammed | 0 | 1 | 19 | 0 | 0 | 20
Ankit Kumar | 0 | 4 | 28 | 0 | 1 | 33
Aws Adra | 0 | 1 | 33 | 0 | 2 | 36
Waseem Ahemad . Khan | 0 | 10 | 49 | 0 | 34 | 93
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 35 | 31 | 227 | 9 | 43 | 345

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 31
| Delivery Related | Delayed Delivery (HH) | 3
| | Delivery Status | 13
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 4
Customer Services Total | | | 53
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
PreSales | (blank) | (blank) | 29
| Other Enquiry | Promo Code | 2
| | Store Availability | 10
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 6
| | Return Policy | 1
| Product Related | (blank) | 1
| | Product Specification | 31
PreSales Total | | | 83
Grand Total | | | 137

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 24 | 14 | 4 | 10 | 0 | 0 | 52
Ankit Kumar | 0 | 3 | 0 | 1 | 0 | 0 | 4
Malek Hosan | 5 | 1 | 7 | 3 | 0 | 0 | 16
Mohammed Ali | 7 | 0 | 6 | 1 | 0 | 0 | 14
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 37 | 18 | 17 | 15 | 0 | 0 | 87

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 5 | 2 | 1 | 4 | 2 | 10 | 24
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 4 | 4
Jok Kuol | 5 | 3 | 1 | 0 | 0 | 1 | 10
Abu Sufian | 10 | 3 | 3 | 3 | 1 | 3 | 23
Raghwendra Pratap Singh | 3 | 2 | 2 | 0 | 0 | 1 | 8
Ahmed Omer | 17 | 7 | 3 | 4 | 3 | 7 | 41
Waseem Ahemad . Khan | 15 | 1 | 1 | 2 | 1 | 5 | 25
Alhamzi Mohammed | 2 | 0 | 1 | 5 | 0 | 1 | 9
Mohammed Ali | 0 | 3 | 0 | 1 | 3 | 0 | 7
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 59 | 21 | 12 | 19 | 10 | 32 | 153

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 9 | 9
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Ankit Kumar | 0 | 0 | 1 | 2 | 3 | 2 | 8
Jok Kuol | 6 | 2 | 2 | 0 | 1 | 1 | 12
Waseem Ahemad . Khan | 17 | 0 | 0 | 1 | 2 | 0 | 20
Mohammed Ali | 0 | 2 | 0 | 0 | 1 | 0 | 3
Raghwendra Pratap Singh | 2 | 1 | 0 | 2 | 0 | 0 | 5
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 28 | 5 | 3 | 5 | 7 | 13 | 61

Please feel free to reach out for any further clarifications.