Subject: Tech Support Candidate - Mayank Chaturvedi
From: Mayank Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 12:38:16 -0400

| | Tech Support Test

Name | Mayank Chaturvedi
E-mail | [email-masked]
Phone Number | (91) 7042666088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Technical support | Working | 30000
Previous Employer 1 | Concentrix | Sr. Representative | Nov 18/18 | 24000
Previous Employer 2 | Ienergizer | Executive | MAY/2016 | 15000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You can fix a specific website by following the below steps.
1) clearing the cookies and cache data stored by your web browser.

2) check internet connection.
3)Disable add-ons and other interfacing
software.
4) check the websiter on different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing  mode by pressing and holding the power button or pairing button.

2) iPhone:  Go to settings >Bluetooth> other devices> tap the device to connect.
3) Android: Go to settings >connected devices >Bluetooth> select pair new device and then tap the speakers name.

What according to you makes you a good candidate for customer service or technical support job? | As per me, customer satisfaction is most important, and it can be achieved by providing the First call resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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