Subject: Tech Support Candidate - Mohit Kumar
From: Mohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 11:27:24 -0400

| | Tech Support Test

Name | Mohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8920267661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical support executive | 6 Jan 2022 | 20500
Previous Employer 1 | Foodpanda | Chat support executive | 31 Jan 2019 | 18500
Previous Employer 2 | Intelenet | Voice support executive | 31 Jun 2019 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I check my internet, whether it is working properly or not if my internet is working fine then, i do a ping test, if the result of that also comes fine, then I check the site by opening it on another device. If the site opens on the other device then I go on the previous device and try to open that device in advance setting that's it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I go to setting of my phone there I opened my Bluetooth and search for the available devices and choose the desired one and tap on it and yes the speaker gets connected.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and I am a good listener also along with that I have real time problem solving skills and presence of mind with in spot decision taking quality.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |