Subject: Tech Support Candidate - ramesh bhandari
From: ramesh bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 10:08:11 -0400

| | Tech Support Test

Name | ramesh bhandari
E-mail | [email-masked]
Phone Number | (91) 9971440601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | techinnovations pvt ltd | IT support | 1 april 2022 | 40-50
Previous Employer 1 | Dhi Telecom | IT support | feb 2021 | 1.20k
Previous Employer 2 | n/a | n/a | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check if internet is up and working - if working than  what error msg showing on browser about page error.
Will try to check on different browser and see if its working on it - if yes than will troubleshoot the browser -
If not than will  on the cmd and traceroute for ndtv.com to see if website is down or at what point its getting stop and than will troubleshoot accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open mobile bluetooth setting than go to setting and open bluetooth.

if its a new device we have to peer it by add new device and look for new device when mobile name shows on list just click on it and peer it

If its alredy peered than in some case (BT-4& 5) it will conneect automaticly if not than just remove the device name and peer it again .

What according to you makes you a good candidate for customer service or technical support job? | AS i have more than 8 year exp in customer service area - i have  learnt to listen and observe customer issue and try my best to resolve ASAP and always keept in my mind that customer is alwasy right.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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