Subject: Re: [#4057217] - Test
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 01 Apr 2022 13:17:18 +0000

Dear Customer, 

 Thank you for reaching out to us and giving us the opportunity to serve you. 

 Currently, you may exchange Shoe Mart items for sizing issue in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store. 

  
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done. 

  
You can return online purchases through the below three channels: 

  
- You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy. 

  
- You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.They will be happy to assist you with exchange or return. 

  
- You can also book the return online for a refund. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. 

 We hope this helps and have a great day! Stay Safe! 

  
Your Friends, 

The Support Team