Subject: Tech Support Candidate - Aayush Tandon
From: Aayush Tandon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 08:42:23 -0400

| | Tech Support Test

Name | Aayush Tandon
E-mail | [email-masked]
Phone Number | (+91) 8791557216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
AWS Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check that if I have entered the correct URL, if thats correct then I will check my Internet speed, if it's low then I will check my internet connectivity i.e. cable is connected properly. After doing all these thing if still its not working then I will contact ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn ON Bluetooth on your mobile and Speaker. Press & hold power ON button on your Bluetooth speaker for 2-3 seconds so that it enters in searching mode then scan for available devices on your mobile and click on speaker's name. that's it your device is now connected.
What according to you makes you a good candidate for customer service or technical support job? | customer service executives must understand customer's problem & give them solution in a easy to understand manner. He/She must be polite while talking to customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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