Subject: Daily performance summary for LiveSalesman team for Mar 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 09:05:38 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 20 | 30 | 9 | 59
Abdullah Otaibi | 0 | 1 | 24 | 1 | 26
Sultan Motawa | 0 | 2 | 30 | 1 | 33
Abdallah Ahemad | 0 | 18 | 1 | 11 | 30
Doaa Almutawa | 0 | 3 | 54 | 7 | 64
Asma Alotaibi | 0 | 6 | 48 | 11 | 65
Jok Kuol | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 7 | 27 | 12 | 46
Mohiuddin Lsm | 0 | 2 | 9 | 1 | 12
Ali hazzaa | 0 | 3 | 0 | 0 | 3
Amir Aziz | 1 | 0 | 0 | 0 | 1
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 1 | 0 | 0 | 1
Abdullah Abuthnain | 0 | 14 | 74 | 0 | 88
Jaber Almarri | 0 | 5 | 23 | 0 | 28
Malek Hosan | 0 | 1 | 0 | 0 | 1
Rayan Suliman | 0 | 1 | 2 | 0 | 3
Syed Ataullah | 0 | 0 | 3 | 0 | 3
Grand Total | 1 | 84 | 325 | 53 | 463

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 55
| Delivery Related | (blank) | 4
| | Delivery Status | 32
| | Missing items\parts | 3
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 95
No Answer | (blank) | (blank) | 1
| No Answer | No Answer | 7
No Answer Total | | | 8
PreSales | Other Enquiry | Offers | 22
| Policy Related | Return Policy | 3
| Product Related | (blank) | 2
| | Product Specification | 5
PreSales Total | | | 32
Grand Total | | | 135

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 0 | 1 | 1 | 3
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 3 | 0 | 0 | 0 | 1 | 1 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 5 | 4 | 12 | 6 | 28 | 56
Malek Hosan | 1 | 6 | 6 | 7 | 7 | 13 | 40
Mohiuddin Lsm | 6 | 11 | 5 | 7 | 7 | 10 | 46
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 4 | 2 | 4 | 3 | 1 | 8 | 22
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 1 | 2
Naji Shabanh | 9 | 7 | 3 | 16 | 9 | 4 | 48
Mohammed Ali | 0 | 0 | 0 | 0 | 2 | 6 | 8
Rayan Suliman | 0 | 1 | 0 | 5 | 4 | 9 | 19
Doaa Almutawa | 16 | 8 | 1 | 4 | 1 | 5 | 35
Asma Alotaibi | 23 | 8 | 1 | 2 | 4 | 2 | 40
Alhamzi Mohammed | 0 | 1 | 0 | 2 | 0 | 2 | 5
Abdallah Ahemad | 15 | 6 | 2 | 7 | 0 | 2 | 32
Jaber Almarri | 0 | 10 | 2 | 1 | 0 | 1 | 14
Mohad Kmali | 9 | 0 | 3 | 0 | 2 | 0 | 14
! Hassan Saeed | 1 | 7 | 3 | 2 | 2 | 0 | 15
Faisal Abdullah | 12 | 2 | 2 | 0 | 2 | 0 | 18
Sultan Motawa | 2 | 1 | 0 | 0 | 1 | 0 | 4
Mustehsan Siddiqui | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 2 | 2 | 2 | 0 | 0 | 0 | 6
Abdullah Otaibi | 5 | 3 | 2 | 0 | 0 | 0 | 10
Abdullah Abuthnain | 1 | 3 | 0 | 0 | 0 | 0 | 4
Grand Total | 107 | 84 | 40 | 69 | 48 | 92 | 440

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 4 | 0 | 1 | 0 | 1 | 6 | 12
Ali hazzaa | 4 | 1 | 1 | 1 | 0 | 6 | 13
Ali Ibraheem | 2 | 0 | 0 | 3 | 0 | 3 | 8
Mohiuddin Lsm | 7 | 0 | 0 | 0 | 1 | 1 | 9
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 0 | 3 | 2 | 1 | 8
Rayan Suliman | 1 | 0 | 0 | 1 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 12 | 1 | 0 | 0 | 1 | 0 | 14
Asma Alotaibi | 12 | 0 | 0 | 0 | 1 | 0 | 13
Mohad Kmali | 8 | 3 | 1 | 0 | 0 | 0 | 12
Naji Shabanh | 0 | 0 | 0 | 2 | 0 | 0 | 2
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdullah Abuthnain | 14 | 0 | 0 | 0 | 0 | 0 | 14
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Faisal Abdullah | 6 | 0 | 0 | 0 | 0 | 0 | 6
Sultan Motawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abdallah Ahemad | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jaber Almarri | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 84 | 5 | 3 | 10 | 6 | 19 | 127

Please feel free to reach out for any further clarifications.