Subject: Daily performance summary for LiveSalesman team for Mar 31st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Apr 2022 09:01:35 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 31st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 0 | 19 | 0 | 0 | 19
Raghwendra Pratap Singh | 0 | 1 | 41 | 0 | 10 | 52
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 14 | 3 | 9 | 0 | 8 | 34
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 10 | 0 | 13
Mohammed Ali | 8 | 1 | 22 | 0 | 2 | 33
Abu Sufian | 0 | 6 | 64 | 0 | 0 | 70
Ahmed Omer | 0 | 14 | 36 | 0 | 0 | 50
Ankit Kumar | 0 | 6 | 40 | 0 | 0 | 46
Waseem Ahemad . Khan | 0 | 2 | 25 | 0 | 15 | 42
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 25 | 33 | 256 | 10 | 35 | 359

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 16
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 56
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 4
Customer Services Total | | | 82
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 14
| Other Enquiry | Offers | 1
| | Store Availability | 2
| | Store Location | 1
| Policy Related | Delivery Cost | 1
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 1
| | Product Specification | 83
PreSales Total | | | 105
Grand Total | | | 189

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 19 | 10 | 10 | 3 | 0 | 0 | 42
Ankit Kumar | 2 | 1 | 1 | 0 | 0 | 0 | 4
Malek Hosan | 5 | 5 | 6 | 0 | 0 | 0 | 16
Mohammed Ali | 1 | 3 | 4 | 0 | 0 | 0 | 8
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 19 | 21 | 3 | 0 | 0 | 71

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 3 | 0 | 5 | 2 | 10 | 26
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abu Sufian | 11 | 4 | 0 | 3 | 1 | 4 | 23
Alhamzi Mohammed | 6 | 0 | 5 | 1 | 0 | 3 | 15
Raghwendra Pratap Singh | 2 | 4 | 0 | 0 | 0 | 1 | 7
Ahmed Omer | 13 | 5 | 6 | 1 | 2 | 6 | 33
Waseem Ahemad . Khan | 9 | 2 | 0 | 2 | 2 | 3 | 18
Mohammed Ali | 4 | 0 | 0 | 2 | 1 | 0 | 7
Aws Adra | 4 | 3 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 59 | 21 | 11 | 14 | 8 | 31 | 144

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 9 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 1 | 3 | 2 | 2 | 8
Jok Kuol | 9 | 0 | 2 | 0 | 1 | 1 | 13
Waseem Ahemad . Khan | 12 | 0 | 0 | 2 | 1 | 0 | 15
Mohammed Ali | 0 | 2 | 0 | 0 | 1 | 0 | 3
Raghwendra Pratap Singh | 2 | 1 | 0 | 2 | 0 | 0 | 5
Aws Adra | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 27 | 3 | 3 | 7 | 5 | 13 | 58

Please feel free to reach out for any further clarifications.