Subject: Daily performance summary for LiveSalesman team for Mar 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Mar 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 15 | 3 | 18
Sultan Motawa | 0 | 0 | 23 | 1 | 24
Ali Ibraheem | 0 | 3 | 17 | 4 | 24
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 1
Mohad Kmali | 0 | 20 | 0 | 0 | 20
Khaled Sufian | 0 | 1 | 7 | 1 | 9
Eugene Ocoy | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 21 | 0 | 6 | 27
Asma Alotaibi | 0 | 27 | 52 | 14 | 93
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 1 | 24 | 3 | 28
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Naji Shabanh | 0 | 2 | 22 | 8 | 32
Syed Ataullah | 0 | 4 | 0 | 0 | 4
Abdullah Abuthnain | 0 | 0 | 85 | 2 | 87
Doaa Almutawa | 0 | 0 | 65 | 13 | 78
Faisal Abdullah | 0 | 0 | 39 | 6 | 45
Grand Total | 1 | 81 | 349 | 61 | 492

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 92
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 12
| | Delayed Delivery (Furniture) | 16
| | Delayed Delivery (HH) | 1
| | Delivery Status | 37
| Refunds and Cancelations | Refund for Other reason | 1
Customer Services Total | | | 162
No Answer | (blank) | (blank) | 3
| No Answer | No Answer | 11
No Answer Total | | | 14
PreSales | (blank) | (blank) | 1
| Other Enquiry | Offers | 26
| | Payment Methods | 1
| Policy Related | Return Policy | 2
| Product Related | Product Specification | 3
PreSales Total | | | 33
Grand Total | | | 209

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 1 | 1 | 0 | 1 | 4
Grand Total | 1 | 0 | 1 | 1 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 7 | 2 | 11 | 9 | 24 | 56
Malek Hosan | 2 | 11 | 5 | 8 | 7 | 13 | 46
Mohiuddin Lsm | 17 | 6 | 4 | 7 | 4 | 11 | 49
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 10 | 4 | 1 | 1 | 2 | 1 | 19
Ali Ibraheem | 10 | 4 | 2 | 1 | 1 | 9 | 27
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Naji Shabanh | 9 | 9 | 6 | 16 | 6 | 4 | 50
Mohammed Ali | 0 | 1 | 0 | 1 | 2 | 6 | 10
Doaa Almutawa | 20 | 5 | 3 | 1 | 1 | 4 | 34
Asma Alotaibi | 32 | 1 | 1 | 0 | 4 | 2 | 40
Rayan Suliman | 1 | 1 | 0 | 9 | 2 | 7 | 20
Alhamzi Mohammed | 0 | 1 | 0 | 3 | 0 | 3 | 7
Abdallah Ahemad | 17 | 2 | 5 | 5 | 1 | 3 | 33
Jaber Almarri | 6 | 5 | 1 | 1 | 0 | 1 | 14
Mohad Kmali | 0 | 3 | 0 | 0 | 2 | 0 | 5
Faisal Abdullah | 8 | 2 | 0 | 1 | 1 | 0 | 12
Sultan Motawa | 1 | 1 | 0 | 1 | 0 | 0 | 3
Mustehsan Siddiqui | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 4 | 1 | 1 | 0 | 0 | 0 | 6
Abdullah Otaibi | 8 | 2 | 0 | 0 | 0 | 0 | 10
Abdullah Abuthnain | 3 | 3 | 0 | 0 | 0 | 0 | 6
Grand Total | 152 | 69 | 31 | 67 | 42 | 90 | 451

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 3 | 1 | 0 | 0 | 1 | 5 | 10
Ali hazzaa | 0 | 1 | 1 | 1 | 1 | 5 | 9
Mohiuddin Lsm | 1 | 0 | 0 | 1 | 0 | 2 | 4
Doaa Almutawa | 2 | 0 | 0 | 1 | 0 | 1 | 4
Ali Ibraheem | 3 | 0 | 1 | 2 | 0 | 1 | 7
Hamza.abuazzam Nouri Abuazzam | 2 | 0 | 1 | 2 | 2 | 1 | 8
Rayan Suliman | 0 | 0 | 0 | 1 | 0 | 1 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 8 | 3 | 1 | 1 | 0 | 0 | 13
Asma Alotaibi | 9 | 0 | 0 | 0 | 0 | 0 | 9
Naji Shabanh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahemad | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 33 | 5 | 4 | 9 | 5 | 16 | 72

Please feel free to reach out for any further clarifications.