Subject: Daily performance summary for LiveSalesman team for Mar 30th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Mar 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 30th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 2 | 31 | 0 | 9 | 42
Raghwendra Pratap Singh | 0 | 4 | 24 | 0 | 3 | 31
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 7 | 0 | 0 | 6 | 0 | 13
Malek Hosan | 8 | 0 | 0 | 0 | 0 | 8
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Eugene Ocoy | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 8 | 1 | 17 | 0 | 5 | 31
Abu Sufian | 0 | 8 | 40 | 0 | 0 | 48
Alhamzi Mohammed | 0 | 10 | 30 | 0 | 4 | 44
Ali hazzaa | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 0 | 2 | 28 | 0 | 0 | 30
Waseem Ahemad . Khan | 0 | 11 | 62 | 0 | 15 | 88
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 23 | 39 | 232 | 6 | 36 | 336

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 48
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 8
| | Delivery Status | 24
| | Missing items\parts | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 2
| | Delay collection | 2
Customer Services Total | | | 94
PreSales | (blank) | (blank) | 27
| Other Enquiry | (blank) | 1
| | Store Availability | 9
| | Store Location | 1
| Product Related | Combo | 1
| | Product Specification | 54
PreSales Total | | | 93
Grand Total | | | 187

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 20 | 4 | 10 | 0 | 0 | 0 | 34
Malek Hosan | 6 | 8 | 4 | 0 | 0 | 0 | 18
Ankit Kumar | 3 | 0 | 1 | 0 | 0 | 0 | 4
Mohammed Ali | 0 | 6 | 1 | 0 | 0 | 0 | 7
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 31 | 18 | 16 | 0 | 0 | 0 | 65

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 3 | 1 | 3 | 2 | 10 | 23
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abu Sufian | 11 | 4 | 1 | 3 | 1 | 5 | 25
Ahmed Omer | 12 | 9 | 3 | 2 | 0 | 8 | 34
Alhamzi Mohammed | 7 | 2 | 6 | 1 | 0 | 3 | 19
Raghwendra Pratap Singh | 3 | 2 | 0 | 0 | 0 | 1 | 6
Waseem Ahemad . Khan | 12 | 2 | 0 | 2 | 2 | 2 | 20
Mohammed Ali | 3 | 0 | 0 | 2 | 1 | 0 | 6
Aws Adra | 5 | 2 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 60 | 24 | 11 | 13 | 6 | 33 | 147

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 5 | 6
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 1 | 3 | 1 | 2 | 7
Jok Kuol | 9 | 2 | 0 | 0 | 1 | 1 | 13
Waseem Ahemad . Khan | 5 | 0 | 1 | 1 | 1 | 0 | 8
Mohammed Ali | 2 | 0 | 0 | 1 | 1 | 0 | 4
Raghwendra Pratap Singh | 4 | 0 | 0 | 1 | 0 | 0 | 5
Aws Adra | 5 | 1 | 0 | 0 | 0 | 0 | 6
Grand Total | 25 | 3 | 2 | 6 | 5 | 9 | 50

Please feel free to reach out for any further clarifications.