Subject: Tech Support Candidate - Ashutosh Ranjan
From: Ashutosh Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 18:40:15 -0400

| | Tech Support Test

Name | Ashutosh Ranjan
E-mail | [email-masked]
Phone Number | (+91) 9599420536
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | South ganesh nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | NCR Eduservices Pvt. Ltd. | Maths expert | march 2021 | 19,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In the given situation my first response will be to make sure that my computer is connected to the internet, this can be done either by reloading the webpage or opening other sites like Google.
If the internet is working fine, I would try to open the webpage in some other browser.
Sometimes, cleaning cache files can also resolve this issue.
Some websites require you to enable cookies so that the webpage could function properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Put the Bluetooth speaker in pairing mode.
2. Go to Bluetooth settings in your phone and find
the device that needs to be paired.
3. Click on connect to connect the devices.

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with a positive attitude, taking accountability & ownership, understanding Customer issues as a partner, and providing proactive cost-effective and best solutions to the problems before the Customer realizes would definitely differentiate me from others
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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