Subject: Tech Support Candidate - Rajnish Kumar
From: Rajnish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 14:31:19 -0400

| | Tech Support Test

Name | Rajnish Kumar
E-mail | [email-masked]
Phone Number | (+91) 9569384749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Currently in chandigarh ready to move job location
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hdfclife | Customer support L1 | 10 of April | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check which type of error I am getting to access this URL.

1. Is that URL spelled correctly or not.
2. Check is that site secured or not (http or https)
3. Check internet connectivity working fine or not.
4. Check dns and proxy setting.
5. Rest, Is that site whiteblisted with or organization
or not to access on given device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First of all you have to turn on the Bluetooth
featured on your mobile device.
2. Turn on the Bluetooth speakers and setup to
visible to all.
3. Then we fetch Bluetooth speaker name in our
mobile devices and pair both of them after that
it's working normal

What according to you makes you a good candidate for customer service or technical support job?

I am really curious about gaining technical knowledge and  would like to implement on related queries to encounter the bug as soon as possible without wasting customer time.
Good in interaction with customers and taken responsibility to clear the issue with good communication and behavior skills. Also, would like to upgrade our skills form new environment without wasting any time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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