Subject: Tech Support Candidate - Harsh Chauhan
From: Harsh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 13:03:19 -0400

| | Tech Support Test

Name | Harsh Chauhan
E-mail | [email-masked]
Phone Number | (96431) 72455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | IT Hepdesk | | 38000
Previous Employer 1 | Teleperformance | Technical support associate | 19-12-2019 | 28000
Previous Employer 2 | Falcon force | Process associate | 1-12-2019 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In order to resolve the issue asked for the relevant infomration so that we can assist the user accordingly.
1) Which browser you are using?
2) Are you able to access other websites or not?
4) When did you face this issue?
5) Have you tried with different browser?
6) Did you make any changes on your computer?
7) Is it your work computer or home computer?
8) Kindly please clear the cache and cookies and let us know if the issue is resolved or not.

If the issue persists, please share the screenshot of the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Switch on the Bluetooth speaker and long press the Bluetooth button on the device.
2)Switch on Bluetooth on mobile phone. Go to settings in your phone (both Android and iOS) and select the Bluetooth device.
3) Select the the speaker and pair the device.

What according to you makes you a good candidate for customer service or technical support job?

Deatiled information about the services which we offered.
Show the symphaty and empathy to the user.
Asked relevant question to narrow down the issue.
Good listening and communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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