Subject: RE: Zendesk error DSEA form
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Saurabh Dadu <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 30 Mar 2022 16:25:41 +0000

Hi Saurabh,

The changes mentioned below by Sara were made and the error is not visible anymore on the right side in Zendesk.

However now the webform fields changed to incorrect ones again and a ticket still can't be submitted from the webform: https://dseaaudio.zendesk.com/hc/en-us/requests

The correct fields in the webform should be:

a) English
Submit a request (title)
Name
Email address
Country
Product
Subject
Description
Attachments

b) German
Anfrage einreichen (title)
Name
E-Mail-Adresse
Land
Produkt
Betreff
Beschreibung
Anhänge

c) French
Envoyer une demande (title)
Nom
Adresse e-mail
Pays
Produit
Sujet
Description
Pièces jointes

Could you please check this again?

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: Saurabh Dadu <[email-masked]>
Sent: 29. marts 2022 12:31
To: Heta Nyrhinen (HNYR) <[email-masked]>; Sara Aknooni (SRAK) <[email-masked]>; Ashish Dabral <[email-masked]>
Subject: Re: Zendesk error DSEA form

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Checking

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 29 March 2022 3:59 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: RE: Zendesk error DSEA form

Hi Saurabh,

Please also check the webform https://dseaaudio.zendesk.com/hc/en-us/requests<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdseaaudio.zendesk.com%2Fhc%2Fen-us%2Frequests&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098056772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=VXCHjTqIAGjXAfS1Fxjd8lXTMhttBtzkC5%2B1ik8V8Ro%3D&reserved=0> . Submitting a ticket from it is not possible.

Venlig hilsen / Best regards

Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098056772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=36p3wC6euQe%2Bs0chNpyy6aZDqShVizav%2BkRdmJjRkSI%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098056772%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=dqhAHqXswuJyxQTqaxFUStSiys6Ysz2IRYF7Mbhn2w0%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=UWgDD1ztC7j6R7XpZ2MUVhN3toWvGHvFi1wHZDpLfcU%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=fiBaVXvvYASXgm%2BgBV1L%2Bz%2F1LRZOuS%2FMlvhBw6pXBc4%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=sWovxyIZAeImX3C7ojZaQOyOWK1Hl22ib%2B6CAx6ghME%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=6kM%2BBJoWVl%2B%2Bz2aYBeEWxRYTFIHatloKMs25OIcLKbQ%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=emylrp32SiKpBt4ekbWj24%2B%2FOxM7gXt%2BrJIn3Ucbr3A%3D&reserved=0>

From: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 28. marts 2022 20:15
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Zendesk error DSEA form

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Sara,

Will look at this tomorrow.

Saurabh Dadu

LiveSalesman

India: +91 120 4332621 x 17

US: 1 240 949 2437

Cell: +91 9810175203

________________________________

From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 28 March 2022 8:22 PM
To: Ashish Dabral <[email-masked]<mailto:[email-masked]>>; Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: FW: Zendesk error DSEA form

Hi Ashish and Saurabh,

Can you please look into the errors we have on Dsea form?

  *   On the left side, we must delete "Dseaaudion xx"
  *   On the left side, we need to edit the name of the from "Desea" to Dsea
  *   What is the Red error we see on the right side?

Thank you!

Best regards

Sara Aknooni (SRAK)
Team Manager Global Support, Global Support& Service
+45 4470 0124

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=wDdwlNdzD4ldY%2B1SGyP%2FxEaMSHZz2NZ%2F68HM6b%2FEG8I%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=wDdwlNdzD4ldY%2B1SGyP%2FxEaMSHZz2NZ%2F68HM6b%2FEG8I%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=UWgDD1ztC7j6R7XpZ2MUVhN3toWvGHvFi1wHZDpLfcU%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=fiBaVXvvYASXgm%2BgBV1L%2Bz%2F1LRZOuS%2FMlvhBw6pXBc4%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=sWovxyIZAeImX3C7ojZaQOyOWK1Hl22ib%2B6CAx6ghME%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=6kM%2BBJoWVl%2B%2Bz2aYBeEWxRYTFIHatloKMs25OIcLKbQ%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=emylrp32SiKpBt4ekbWj24%2B%2FOxM7gXt%2BrJIn3Ucbr3A%3D&reserved=0>

From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 28, 2022 3:55 PM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: Zendesk error DSEA form

Hi Sara,

Here is a screenshot of the Zendesk error with the DSEA form and the duplicated form in the dropdown.

Venlig hilsen / Best regards

Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk%2Fenterprise%2Faston-martin-f1%3Futm_source%3Dmailsignatur%26utm_medium%3Demail%26utm_campaign%3Dam_f1%26utm_content%3Dnn_en_email_aw&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=9b3kl7UmowVowRhMAz%2BNa%2BrLOG7RGGw7%2B5umCAS1B%2BQ%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=wDdwlNdzD4ldY%2B1SGyP%2FxEaMSHZz2NZ%2F68HM6b%2FEG8I%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=UWgDD1ztC7j6R7XpZ2MUVhN3toWvGHvFi1wHZDpLfcU%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=fiBaVXvvYASXgm%2BgBV1L%2Bz%2F1LRZOuS%2FMlvhBw6pXBc4%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=sWovxyIZAeImX3C7ojZaQOyOWK1Hl22ib%2B6CAx6ghME%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=6kM%2BBJoWVl%2B%2Bz2aYBeEWxRYTFIHatloKMs25OIcLKbQ%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7C53cbddce0d8c4c45735708da116f2fcc%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637841467098213005%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000&sdata=emylrp32SiKpBt4ekbWj24%2B%2FOxM7gXt%2BrJIn3Ucbr3A%3D&reserved=0>