Subject: Tech Support Candidate - MOHD KAMRAN KHAN
From: MOHD KAMRAN KHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 11:42:25 -0400

| | Tech Support Test

Name | MOHD KAMRAN KHAN
E-mail | [email-masked]
Phone Number | (011) 9990923310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ANI(Asian News International) | IT/Tech support Engineer | Working | 22 k
Previous Employer 1 | Multivirt Ind pvt.Ltd | Technical support engineer | 8 months |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1: I will refresh the page
2: I will make sure that JavaScript is enabled.
3: Sometimes cookies should be enabled.
4: Web browser up to date.
5: If its not opening then restart the web browser.
6: If everything fails then we can try Another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | In Bluetooth go to setting then search your coneected or available device then connect to the same speaker you were searching for

What according to you makes you a good candidate for customer service or technical support job?

Technical support job , itself a very technical word.

I love being technical and its a backbone of any setup.

And i know that very well that i can troubleshoot, manage and fix it.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |