Subject: Tech Support Candidate - Mayank Bisht
From: Mayank Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 09:43:56 -0400

| | Tech Support Test

Name | Mayank Bisht
E-mail | [email-masked]
Phone Number | (91) 9582150452
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, Sector-122
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Craft Zone | Marketing & Ops Executive | 7 Days Notice | 20,000 + Incentives
Previous Employer 1 | Smith & Arner | Client Relations & Marketing Executive | 31st March 2021 | 15,000+ Incentives
Previous Employer 2 | KR Enterprises | Client Relations Management Executive | 31st March 2020 | 25,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check the Internet connection.
Secondly, I will check whether my browser is up to date or not.
Thirdly, I will check the error message,
if error 404 - The issue is from client side.
if error 403 - I will check my access privileges & update with permissions or get that updated.
Lastly, I will check if i am able to access other similar websites.

Restarting the Browser & computer could be done for refreshing.

It should work after that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, Turn on the speakers. ( Speaker's Bluetooth Name - ABC)
Secondly, Turn on the mobile phone's Bluetooth & connect it with Speaker's Bluetooth.
Lastly, If connected properly, There will be beep/other sound to confirm the connectivity of devices.

Same will be confirmed by playing any multimedia.

What according to you makes you a good candidate for customer service or technical support job?

Following Professional Competencies :-

For Customer Services:-
An experienced candidate with desired skill set.
Trouble Shooting proficiency
Good Analytical and Interpretation skills

Technical Support:-
Experience of IT MNCs
Knowledge of IT basics.
Technical Education background.
Will to learn technologies & provide desired solution to customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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