Subject: English Language Test - Mayank Bisht
From: Mayank Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 01:53:51 -0400

| | Foreign Language Screening Test

Name | Mayank Bisht    /  (91) 9582150452    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir,

Thanks for contacting us.
As per our records, Our shipping partner tried to delivered your order & found the address mentioned wrong. They also tried to reach you via call but no luck. So, He returned the order to us today.

Kindly update us with correct address, so that we can serve you with express delivery.

In case of any query, Please let us know.

Thanks,
Mayank Bisht
Baby Shop (Company Name)
Customer Care Executive
Toll Free Number 1111-1111-1111

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul Sir,

Greetings from the Homebox Team,

We had raised your concern & forwarded to respective team.
We will back to you earliest after getting the necessary information about the raised concern.

Kindly be assured about our services, we shall provide the best suitable solution.
Also, let us know incase of any further assistance.

Regards,
Mayank Bisht
Homebox
Customer Care Executive
Toll Free- 1111-111-111 (Example)

| |