Subject: English Language Test - Pramila P
From: Pramila P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 01:23:40 -0400

| | Foreign Language Screening Test

Name | Pramila P    /  (91) 8667803739    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,

Regarding your order 123456, We tried to deliver your package with the provided address.
Our Courier partner claims they were unable to deliver the package since the address is invalid, if you provide us an updated address we will reinitiate courier from our end, It will reach you in 7 to 10 days.

Happy shopping with us.

Thanks,
Customer Support Assistant

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer,

We understand your concern.
As per company policy before installing the product our installation executive would have demonstrated and shown product to access any scratch or defects.

But i understand you have found scratch after he leaves your premises.

I will request you to wait for 3 days we will investigate the issue in person address what can be done accordingly to solve your problem.

Thanks,
Customer support assistant

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