Subject: Daily performance summary for LiveSalesman team for Mar 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 09:05:23 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 19 | 4 | 23
Khaled Sufian | 0 | 5 | 8 | 1 | 14
Sultan Motawa | 0 | 0 | 20 | 2 | 22
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 1 | 0 | 0 | 0 | 1
Ali hazzaa | 0 | 5 | 6 | 1 | 12
Asma Alotaibi | 0 | 6 | 28 | 17 | 51
Malek Hosan | 0 | 3 | 1 | 1 | 5
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 2 | 12 | 0 | 14
Doaa Almutawa | 0 | 4 | 83 | 11 | 98
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 1
Mohad Kmali | 0 | 7 | 6 | 0 | 13
Mohiuddin Lsm | 0 | 4 | 27 | 8 | 39
Naji Shabanh | 0 | 4 | 18 | 5 | 27
! Hassan Saeed | 0 | 0 | 21 | 5 | 26
Abdallah Ahemad | 0 | 0 | 15 | 9 | 24
Abdullah Abuthnain | 0 | 0 | 72 | 4 | 76
Rayan Suliman | 0 | 0 | 7 | 1 | 8
Grand Total | 1 | 41 | 343 | 69 | 454

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 80
| Delivery Related | (blank) | 8
| | Damage during delivery | 2
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 3
| | Delivery Status | 69
| | Missing items\parts | 3
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 2
| | Refunds after Return | 2
Customer Services Total | | | 179
No Answer | (blank) | (blank) | 3
| No Answer | No Answer | 2
No Answer Total | | | 5
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 36
| Policy Related | Delivery Time | 1
| | Return Policy | 1
| Product Related | Product Specification | 3
PreSales Total | | | 43
Grand Total | | | 227

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 0 | 0 | 0 | 1 | 1 | 0 | 2
Grand Total | 0 | 0 | 0 | 1 | 1 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 4 | 7 | 9 | 9 | 24 | 56
Malek Hosan | 6 | 8 | 4 | 10 | 5 | 14 | 47
Mohiuddin Lsm | 21 | 6 | 3 | 7 | 5 | 11 | 53
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 2 | 4 | 1 | 3 | 1 | 11 | 22
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Naji Shabanh | 12 | 3 | 6 | 14 | 3 | 3 | 41
! Hassan Saeed | 15 | 5 | 1 | 1 | 2 | 1 | 25
Mohammed Ali | 0 | 1 | 1 | 2 | 1 | 6 | 11
Doaa Almutawa | 19 | 1 | 3 | 0 | 1 | 4 | 28
Asma Alotaibi | 22 | 1 | 4 | 3 | 1 | 2 | 33
Rayan Suliman | 2 | 1 | 3 | 7 | 2 | 7 | 22
Alhamzi Mohammed | 2 | 0 | 1 | 2 | 1 | 2 | 8
Jaber Almarri | 10 | 3 | 0 | 1 | 0 | 1 | 15
Abdallah Ahemad | 9 | 1 | 2 | 0 | 2 | 0 | 14
Mohad Kmali | 0 | 3 | 0 | 0 | 2 | 0 | 5
Faisal Abdullah | 2 | 2 | 0 | 2 | 0 | 0 | 6
Sultan Motawa | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mustehsan Siddiqui | 0 | 0 | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 3 | 2 | 0 | 0 | 0 | 0 | 5
Abdullah Otaibi | 6 | 2 | 0 | 0 | 0 | 0 | 8
Abdullah Abuthnain | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 143 | 47 | 36 | 63 | 35 | 88 | 412

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 1 | 1 | 0 | 1 | 6 | 11
Ali hazzaa | 1 | 0 | 1 | 1 | 1 | 7 | 11
Mohiuddin Lsm | 1 | 1 | 0 | 2 | 0 | 3 | 7
Doaa Almutawa | 4 | 1 | 1 | 1 | 0 | 1 | 8
Ali Ibraheem | 3 | 0 | 1 | 2 | 0 | 1 | 7
Hamza.abuazzam Nouri Abuazzam | 1 | 0 | 1 | 2 | 2 | 1 | 7
Rayan Suliman | 0 | 0 | 1 | 1 | 1 | 0 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Mohad Kmali | 7 | 2 | 2 | 0 | 0 | 0 | 11
! Hassan Saeed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdallah Ahemad | 2 | 0 | 0 | 0 | 0 | 0 | 2
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Asma Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Naji Shabanh | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 29 | 5 | 8 | 9 | 6 | 19 | 76

Please feel free to reach out for any further clarifications.