Subject: Daily performance summary for LiveSalesman team for Mar 29th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Mar 2022 09:01:22 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 29th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 2 | 34 | 0 | 3 | 39
Raghwendra Pratap Singh | 0 | 3 | 24 | 0 | 5 | 32
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 9 | 3 | 17 | 0 | 7 | 36
Amir Aziz | 5 | 0 | 0 | 5 | 0 | 10
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 4 | 5 | 24 | 0 | 0 | 33
Abu Sufian | 0 | 5 | 47 | 0 | 0 | 52
Ahmed Omer | 0 | 12 | 29 | 0 | 0 | 41
Mohammed Ali | 0 | 4 | 36 | 0 | 7 | 47
Waseem Ahemad . Khan | 0 | 6 | 41 | 0 | 8 | 55
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 19 | 40 | 252 | 5 | 30 | 346

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 37
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 6
| | Delivery Status | 59
| Product Complaint | Complaint within Warranty | 6
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 113
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | (blank) | (blank) | 11
| Other Enquiry | (blank) | 1
| | Offers | 2
| | Store Availability | 2
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Product Specification | 61
PreSales Total | | | 79
Grand Total | | | 193

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 4 | 0 | 0 | 1 | 1 | 10
Jok Kuol | 14 | 10 | 3 | 0 | 0 | 0 | 27
Ankit Kumar | 3 | 1 | 0 | 0 | 0 | 0 | 4
Malek Hosan | 5 | 6 | 0 | 0 | 0 | 0 | 11
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 21 | 3 | 0 | 1 | 1 | 53

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 0 | 4 | 2 | 1 | 9 | 22
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abu Sufian | 10 | 0 | 4 | 3 | 2 | 6 | 25
Ahmed Omer | 17 | 9 | 2 | 1 | 0 | 7 | 36
Alhamzi Mohammed | 0 | 8 | 2 | 0 | 1 | 3 | 14
Raghwendra Pratap Singh | 4 | 0 | 0 | 0 | 0 | 1 | 5
Waseem Ahemad . Khan | 8 | 0 | 0 | 2 | 2 | 2 | 14
Jok Kuol | 2 | 0 | 0 | 0 | 1 | 0 | 3
Mohammed Ali | 4 | 0 | 0 | 3 | 0 | 0 | 7
Aws Adra | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 55 | 17 | 12 | 11 | 7 | 31 | 133

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 1 | 1 | 5 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ankit Kumar | 0 | 0 | 2 | 3 | 0 | 2 | 7
Jok Kuol | 3 | 2 | 0 | 1 | 0 | 1 | 7
Mohammed Ali | 8 | 0 | 0 | 1 | 0 | 1 | 10
Waseem Ahemad . Khan | 3 | 0 | 1 | 1 | 1 | 0 | 6
Raghwendra Pratap Singh | 3 | 0 | 1 | 2 | 0 | 0 | 6
Aws Adra | 2 | 0 | 0 | 0 | 0 | 0 | 2
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 2 | 4 | 9 | 2 | 10 | 47

Please feel free to reach out for any further clarifications.