Subject: Tech Support Candidate - Vishal Gupta
From: Vishal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 14:08:31 -0400

| | Tech Support Test

Name | Vishal Gupta
E-mail | [email-masked]
Phone Number | (+91) 7252891494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if you can load another website like google.com or yahoo.com
(a) If you can open another site, skip down to "problem only happens with certain sites".
(b) If you can't open another site, continue on the next step.
2. Launch another browser, like internet explorer or Microsoft edge, and try to open the site you were having problems with.
(a) If the sites works in another browser, see "problem only happens in Firefox".

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of screen.
2. Touch and hold Bluetooth.
3. Tap pair new device.
4. Tap the name of Bluetooth device you want to pair with your device.
5. Follow only screen options.

What according to you makes you a good candidate for customer service or technical support job?

Good customer service means having a through knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
And I have what it takes to fill the requirements of this job(solve customer problems and technical problems) by using my excellent skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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