Subject: English Language Test - Mohammad Wasi
From: Mohammad Wasi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 09:47:38 -0400

| | Foreign Language Screening Test

Name | Mohammad Wasi    /  (91) 9105151469    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello xyz                                                              i hope u r doing fine.  As i have checked and found your order was handed over to courier service but they failed to found your adress, there might be a mistake in your adress, i would request you to share complete and correct adress, so i can update with your order.  Once i update correct adress with your order it will take 3-5 business days deliver to you.I appreciate ur patience.                                Happy to help you .Please reach us for any query.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello abdul,                                                     Except my apologies for the unconvenience cause to you.                       In this situation i would request you to send us pictures of your TV cabinet where you are seeing the scratches so i can proceed further either for a replacement or for return .Once we receive your E-mail with attachment, you will get confirmation E-mail from us within 24 hours.                                             I appreciate your patience . Thanks for bringing this to us.                                          We are happy to help.

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