Subject: Tech Support Candidate - Mehak Sayyeda
From: Mehak Sayyeda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 07:09:24 -0400

| | Tech Support Test

Name | Mehak Sayyeda
E-mail | [email-masked]
Phone Number | (+91) 9082961786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector-15 Block A Noida, U.P
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check internet connection works.
2.Refresh page.After refreshing page if you get error. So, you can open a new tab and check to see if you can open another website like www.w3schools.com
3.Check the website is down  for everybody or just me .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the speaker in pairing mode.Touch and hold bluetooth of mobile phone . Tap Pair new device . If you don't find pair new device check under available devices or Refresh.
Tap the name of the bluetooth speaker you want to pair with your mobile phone. Wait for the phone to connect . After connect play whatever you want to listen.

What according to you makes you a good candidate for customer service or technical support job?

1.Communication skills
2.Creative problem solving skills
3.Passion for customer service
4.Positive Attitude
5.Strong knowledge of company and its services.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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