Subject: Tech Support Candidate - rishabh katiyar
From: rishabh katiyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 05:43:45 -0400

| | Tech Support Test

Name | rishabh katiyar
E-mail | [email-masked]
Phone Number | (208012) 8318998410
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Subject matter expert | work from home | 23 march 2022 | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, we refresh the site and see the connection of net the accurate.
Again click on the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Connect a Bluetooth device:

Step 1: Out from the center of the display, swipe down.

Step 2: Keep Bluetooth in your hand.

Step 3: Pair a new phone by tapping it. Check under "Available devices" or press More if you don't see Pair new device. Refresh.

Step 4: Select the Bluetooth device you want to associate with your device by tapping its name.

Step 5: Any on-screen directions should be followed.

What according to you makes you a good candidate for customer service or technical support job? | "Because I have what it takes to meet the job's criteria, which include using my great customer service abilities to address customer problems." "Because I have the necessary experience and competence in the field of customer service for this role."
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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