Subject: Tech Support Candidate - Kaushal Mishra
From: Kaushal Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 03:20:55 -0400

| | Tech Support Test

Name | Kaushal Mishra
E-mail | [email-masked]
Phone Number | (+91) 8169037198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | MUMBAI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | SAM | | 17.3k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet connectivity as my internet is connected or not then the speed of the internet because many times due to slow browsing websites are not working if issue is not resolved then will try to restart the chrome or browser which I am using and after all that thing done and still link will not open then I will check the internet IP in ns tool box and same raise the req for the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on in your mobile
Pair a Bluetooth accessory to pair with mobile phone
Swipe down from the top of the screen
Make sure Bluetooth is turned on
Touch and hold Bluetooth
In the list of paired device, tap a paired but unconnected device
When your phone and the Bluetooth device are connected, the device shows as "connected".

What according to you makes you a good candidate for customer service or technical support job? | As my current job in that i have to listen the issue of customer and help to solve the same so due to this my customer handling skills Is good side by side i m able to understand the customer concern what he wants and this is the basic things which a person knows to solve the issue in service field which I had
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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