Subject: English Language Test - Harshit Raghav
From: Harshit Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 02:55:02 -0400

| | Foreign Language Screening Test

Name | Harshit Raghav    /  (201001) 9667752080    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Mr. Raghav,

We would highly appreciate your patience and we would understand your concern.

With regards to your concern, we have gotten the revert from our Backend team that as your courier address was updated wrongly that is the reason your product is not delivered yet.

However, forgetting the early delivery of your product we would request you update your current courier address.

Regards,
COURIER TEAM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr Abdul,

We regret that you have received defective product.

Please accept my apologies on the behalf of my company for the inconvenience caused. We have a strict quality check procedure in place that ensures that no defective product escapes our eyes.

However, the issue with the TV cabinet has scratches. This being in warranty, I request you to take adequate action in order to get it repaired.

Regards,
HOMEBOX TEAM

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