Subject: English Language Test - Shalini Chakraborty
From: Shalini Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 02:54:23 -0400

| | Foreign Language Screening Test

Name | Shalini Chakraborty     /  (91) 8130922946    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mrs. Smith,

Greetings from Babyshop.com.

Thank you for ordering with us.

We apologise for the delay in delivering your order. Your product no. Bag45673, handbag (black), was shipped on 15th March 2022 at 1:00pm. It was handed over to the Blue Dart courier service on 15th March 2022 at 5:00pm.
However, the courier service company stated that the address given for deliver is incorrect, so we request you to email us the correct address, so that we can deliver your product as soon as possible.

Thanks&Regards,
Customer Service Desk.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul,

Greetings from Homebox Team.

We apologise for the inconvenience caused.

We have registered your complaint. We assure you immediate action on the issue. We have forwarded your complaint to our escalation team.
As per their update, your unit will be replaced with a brand new one. And it will be installed within 24 hours from the delivery date.
We are also sending you a gift voucher worth Rs. 250, which you can redeem on your next purchase.
We hope we were able to ressovle your queries.
Please feel free to contact us for any information.

Thanks&Regards
Customer Service Desk.

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