Subject: Daily performance summary for LiveSalesman team for Mar 28th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Mar 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 28th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Raghwendra Pratap Singh | 0 | 4 | 26 | 0 | 3 | 33
Aws Adra | 0 | 2 | 46 | 0 | 1 | 49
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 14 | 3 | 11 | 0 | 7 | 35
Malek Hosan | 7 | 0 | 0 | 0 | 0 | 7
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 3 | 0 | 0 | 10 | 0 | 13
Ankit Kumar | 2 | 3 | 35 | 0 | 3 | 43
Mohammed Ali | 4 | 0 | 8 | 0 | 16 | 28
Abu Sufian | 0 | 10 | 37 | 0 | 2 | 49
Ahmed Omer | 0 | 16 | 36 | 0 | 0 | 52
Alhamzi Mohammed | 0 | 5 | 24 | 0 | 4 | 33
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 30 | 43 | 223 | 10 | 36 | 342

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 5
| | Delivery Status | 26
| | Missing items\parts | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Cancelation | 1
| | Return Request Initiation | 1
Customer Services Total | | | 45
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 3
| Other Enquiry | (blank) | 2
| | Payment Methods | 1
| | Store Availability | 4
| Policy Related | Delivery Cost | 2
| Product Related | Product Specification | 68
PreSales Total | | | 80
Grand Total | | | 127

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 8 | 1 | 0 | 0 | 1 | 1 | 11
Jok Kuol | 13 | 10 | 0 | 0 | 0 | 0 | 23
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Malek Hosan | 8 | 4 | 0 | 0 | 0 | 0 | 12
Grand Total | 31 | 16 | 0 | 0 | 1 | 3 | 51

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 6 | 1 | 6 | 2 | 1 | 9 | 25
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 4 | 4
Abu Sufian | 9 | 3 | 3 | 1 | 1 | 6 | 23
Ahmed Omer | 21 | 6 | 0 | 1 | 0 | 7 | 35
Alhamzi Mohammed | 5 | 6 | 1 | 1 | 1 | 3 | 17
Raghwendra Pratap Singh | 4 | 0 | 0 | 0 | 0 | 1 | 5
Waseem Ahemad . Khan | 3 | 0 | 2 | 0 | 2 | 1 | 8
Mohammed Ali | 0 | 1 | 1 | 3 | 1 | 0 | 6
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 49 | 17 | 13 | 8 | 6 | 31 | 124

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 1 | 0 | 1 | 2 | 6 | 10
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 2 | 0 | 1 | 1 | 0 | 1 | 5
Mohammed Ali | 7 | 0 | 1 | 0 | 0 | 1 | 9
Ankit Kumar | 1 | 1 | 1 | 2 | 1 | 0 | 6
Waseem Ahemad . Khan | 1 | 1 | 0 | 1 | 1 | 0 | 4
Ahmed Omer | 0 | 0 | 1 | 0 | 0 | 0 | 1
Raghwendra Pratap Singh | 2 | 0 | 1 | 0 | 0 | 0 | 3
Abu Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Aws Adra | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 18 | 3 | 5 | 5 | 4 | 9 | 44

Please feel free to reach out for any further clarifications.