Subject: English Language Test - Anita Vishukarma
From: Anita Vishukarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 11:08:45 -0400

| | Foreign Language Screening Test

Name | Anita Vishukarma    /  (+91) 9717149572    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We have tried to reach you on address for the delivery of your bag But the provided address is wrong.

That is why your order is late.So,hereby I request you to provide your address again on the same mail,So that we can provide your handbag on time.

We Will try to provide you the best services.

Warm regards,
Anita Vishukarma
(Customer Executive )
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We apologise for the inconvenience from the team.We value your time and money as well.We will help you in priority and we will provide you the best solution from our end to gain your trust towards our service.

For helping you in exchange of your TV/Refund of your TV we need some more assistance from your side as well.

Kindly attach the pictures your TV so that I can raise the replacement or refund ticket.

Warm regards,
Anita Vishukarma
(Customer Executive )

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