Subject: Tech Support Candidate - jyotsna trivedi
From: jyotsna trivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 10:12:23 -0400

| | Tech Support Test

Name | jyotsna trivedi
E-mail | [email-masked]
Phone Number | (90829) 41142
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MetLife | Sr. Associate/SME | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If i will get an error to open www.ndtv.com, first i will check if my internet connection is on and working properly.
2. Then i will check and clear my cashe memories or history of previous 7days.
3.If i still get an error I will change my browser to open the website.
4. I also need to check what is the actual purpose of opening the particular site, if i can use any alternative website to get my purpose done. I will surely check another media webpage.
5.If i can get the information from only www.ndtv.com, i will use my another device to open the particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on my Bluetooth speaker.
2. Go to the Bluetooth option on my phone and tap it on.
3. search the particular speaker's(device) name in Bluetooth option's list and click/tap on it .
4. Pair the device with mobile phone if it's not connected to the mobile else once you click/tap on the particular device name, it will automatically connected.
5.ready to listen your favourite music.

What according to you makes you a good candidate for customer service or technical support job?

1. I am very industrious and dedicated professional person who is good in communicating costumers.
2.my experience and skills are well fit for this particular job.
3. I am a quick learner and always a calculated risk taker.
4. I know my every single effort can directly or indirectly  impact to my company so i always make sure my part is done accordingly.
5.Costumers are way more important so it's my job to complete my work in well manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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