Subject: English Language Test - Ashwani Dubey
From: Ashwani Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 09:56:44 -0400

| | Foreign Language Screening Test

Name | Ashwani Dubey    /  (0120) 8800363664    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi There,

We tried to reach at your location to deliver your ordered #handbag but unfortunately our delivery boy is unable to find your location. We did try to call you but not able to connect.
So kindly check the address given and if there is any changes required, please let us know about that.
You can also pick up your order from your nearest pick up point. If you want to pick up your order, we can give the information about your nearest pick up point.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We apologize for the inconvenience caused!!
I have forwarded your request to the concern team and they will contact you within 24-48 hours.
This product comes with a 7 days replacement warranty, so need to worry about anything. Our team will contact you and give you the best possible solution, as your satisfaction is more important for us.

Thanks and Regards,
Team Homebox

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