Subject: Tech Support Candidate - Irfan Kasmi
From: Irfan Kasmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 08:52:21 -0400

| | Tech Support Test

Name | Irfan Kasmi
E-mail | [email-masked]
Phone Number | (201301) 8797409952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I live in Hardik Tower 5, Sector-53,Flat No 004
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BIntegrators Via Trade Pvt Ltd | Assistant Sales Manager | Current Working | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st Restart Device:-Many basic problems can be solved simply by restarting your device. This clears caches,and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2nd Make sure the internet connections works.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st we need to open our Bluetooth of my smartphone.
Than we need to on the Bluetooth speaker, it will indicate that it ia on.Than we need to connect it to our smartphone, once it is connected it to will again indicate and then we are ready to use it.

What according to you makes you a good candidate for customer service or technical support job? | To resolve the issue over the call and make the client satisfied with our customer service,it makes us a good candidate for customer service or technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |