Subject: Tech Support Candidate - Ritu Balodi
From: Ritu Balodi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 07:15:48 -0400

| | Tech Support Test

Name | Ritu Balodi
E-mail | [email-masked]
Phone Number | (91) 9717012746
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | R1RCM | Senior Analyst | October 2018 | 25000
Previous Employer 2 | AON | Team member | August 2017 | 19000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, check if the site is blocked or not. If not, then check firewal setting in computer. If that is also fine then try to open website in other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker.
Turn on bluetooth in mobile phone.
Search for the bluetooth name.
When required bluetooth is found in mobile then pair it with mobile.

What according to you makes you a good candidate for customer service or technical support job? | I have experience in live chat with international customer over phone. As far as technical knowledge is concerned, for that I am a MCA graduate so I have technical understandings.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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