Subject: Tech Support Candidate - sanchayita chowdhury
From: sanchayita chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 07:00:55 -0400

| | Tech Support Test

Name | sanchayita chowdhury
E-mail | [email-masked]
Phone Number | (+91) 7001388102
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | pune
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
outlook,vpn, ad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technology | service desk | 30th april | 35k
Previous Employer 1 | Tata Motors | Tech support engineer | 4th aug | 15k
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

clear browsing history.

connect with vpn.

trying to open from another browser.

Checking with access team, if user have access or not?

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open Bluetooth in mobile.

try to pair with Bluetooth speaker.

when pair has been done successful it will be connect.

What according to you makes you a good candidate for customer service or technical support job? | 7
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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