Subject: English Language Test - CIBA S THOMAS
From: CIBA S THOMAS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 05:25:20 -0400

| | Foreign Language Screening Test

Name | CIBA S THOMAS    /  (510059) 7907656267    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/madam,
It seems that the adress you had given have some mistakes. That's why our delivery person couldn't delivered the item. Could you please check the adress you have given. It would be helpful for us to locate you properly.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience sir.
Our people will come and check the problem you are facing and they will do proper action as per their examination.

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