Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 28 Mar 2022 02:20:52 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID: R92BKKTM7Z (Jason ): If the customer is looking for vaccine and mask requirements/covid 19 protocols (travel updates) for Greece (or any other destination), the Covid-19 information/travel updates can be found on the link: https://jaywaytravel.com/blog/covid-19-info-hub/greece for Greece. Please provide the link to the customers on chat so that they can see the travel updates as per the country and go thru the details. It mentions the vaccination and mask requirements as well as other covid-19 and travel requirements to visit Greece (or any other destination) as mentioned on our website. The customer asked about the requirements for masks and vaccines twice however his question was not answered and so he left the chat mentioning that he prefer to talk to an individual. 

Chat ID: R93BQSF4IU (Harsh ): Chat was handled exceptionally well and all customer queries were answered promptly and lead generation details were gathered to arrange cb from our expert travel planner. 

Chat ID: R9IE1KL07J (Anish ): Chat was handled pretty well and all customer queries/questions were answered and lead generation details were gathered as well so that call back could be arranged from our expert vacation planner to discuss and plan his upcoming travel. 

Chat ID: R9LF93KMR0 (Harsh ): Chat was handled perfectly well and as per process guidelines, all customer questions and queries were answered and lead generation details were gathered to arrange a callback from our expert travel planner to discuss and plan his upcoming travel. 

Chat ID: R9OFCLJXH5 (Harsh ): The customer left the chat after 5 minutes as there was no response from Harsh. Please make sure customers are responded as quickly as possible/ within 1-2 minutes once they ask any question/have any queries. 

Chat ID: R9PF1POVZJ (Harsh ): Chat was handled pretty well and answered all customer queries and questions however missed to ask about the duration of the trip that the customer was planning. 

No missed/abandoned chats. 

Thanks and Regards 
Amit