Subject: English Language Test - Arya Majumder
From: Arya Majumder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 04:13:49 -0400

| | Foreign Language Screening Test

Name | Arya Majumder    /  (+91) 8016022976    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir,
Greetings, your order#5677*** shipping address is wrong. Our delivery team tried to reach you but they faild to contact you. Kindly sent us the right information about the location to get your order quickly at your doorstep.
To check your order status you can go to the app» orders» select order» order status.

Our team
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,
We are very sorry to have you a damage or scratched product. As per your account id your order #7382*** is delivered at your home in 16/03/2022. We will replace this product in next 3 days.
You can also go to the app and select orders then choose replace to replace your order. We are trying harder to give you our best customer service & user experience.

Our team
Babyshop.com

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