Subject: Tech Support Candidate - HarshWardhan Miglani
From: HarshWardhan Miglani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 28 Mar 2022 02:56:23 -0400

| | Tech Support Test

Name | HarshWardhan Miglani
E-mail | [email-masked]
Phone Number | (+91) 9896770314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mobilous Softech | Software Developer Trainee | 28/02/2022 | 25000
Previous Employer 1 | Care Health Insurance Ltd | Technical Support Engineer | 26/11/2021 | 19500
Previous Employer 2 | PTC Circle IT Services | Technical Support Engineer | 16/08/2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check for internet connection
2. Restart Device
3. Fix Network Connection Issue
4. Try another device to open same website to check my device has problem or website is down from server end

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe top of screen
2. Touch and hold blue tooth option
3. Tap Pair new Device if not found then click on available devices and refresh one more time to see the device in the list of devices
4.If the device is visible click on pair and connect with device.

What according to you makes you a good candidate for customer service or technical support job?

I have the ability to cross check the exact problem before providing a solution.
Work with development team to provide a fix for the occurring issue and keep customer up to date with the resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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