Subject: Daily performance summary for LiveSalesman team for Mar 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 27 Mar 2022 09:01:26 +0530

Please find listed below the performance data for the LiveSalesman team for Mar 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 1 | 41 | 0 | 0 | 42
Abdallah Ahemad | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 8 | 2 | 19 | 0 | 9 | 38
Malek Hosan | 19 | 0 | 0 | 0 | 0 | 19
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 16 | 0 | 10 | 0 | 9 | 35
Ahmed Omer | 0 | 11 | 43 | 0 | 0 | 54
Alhamzi Mohammed | 0 | 7 | 52 | 0 | 0 | 59
Waseem Ahemad . Khan | 0 | 2 | 33 | 0 | 1 | 36
Raghwendra Pratap Singh | 0 | 0 | 19 | 0 | 4 | 23
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Faisal Abdullah | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 43 | 23 | 217 | 0 | 23 | 306

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | (blank) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 17
| | Reschedule Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 1
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 45
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
PreSales | (blank) | (blank) | 15
| Other Enquiry | (blank) | 7
| | Store Availability | 8
| Policy Related | Delivery Time | 1
| Product Related | (blank) | 3
| | Combo | 1
| | Product Specification | 8
PreSales Total | | | 43
Grand Total | | | 89

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 2 | 2
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 7 | 0 | 1 | 0 | 1 | 0 | 9
Jok Kuol | 13 | 0 | 0 | 0 | 0 | 0 | 13
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 24 | 0 | 1 | 0 | 1 | 3 | 29

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 4 | 1 | 0 | 1 | 6 | 13
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 3 | 4
Abu Sufian | 3 | 2 | 2 | 1 | 1 | 6 | 15
Ahmed Omer | 22 | 1 | 1 | 0 | 0 | 10 | 34
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 2 | 3
Mohammed Ali | 0 | 2 | 2 | 2 | 0 | 2 | 8
Waseem Ahemad . Khan | 3 | 0 | 0 | 0 | 0 | 2 | 5
Alhamzi Mohammed | 9 | 1 | 0 | 1 | 1 | 1 | 13
Jok Kuol | 3 | 3 | 0 | 1 | 0 | 0 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 41 | 14 | 7 | 5 | 4 | 32 | 103

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 1 | 1 | 3 | 6
Waseem Ahemad . Khan | 2 | 1 | 1 | 1 | 0 | 1 | 6
Jok Kuol | 5 | 0 | 0 | 1 | 1 | 1 | 8
Raghwendra Pratap Singh | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 3 | 1 | 0 | 0 | 1 | 0 | 5
Hasan Nour | 1 | 0 | 1 | 1 | 0 | 0 | 3
Ankit Kumar | 1 | 1 | 2 | 0 | 0 | 0 | 4
Abu Sufian | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ahmed Omer | 0 | 1 | 0 | 0 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 1 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 4 | 5 | 5 | 3 | 6 | 37

Please feel free to reach out for any further clarifications.