Subject: Arabic Language Test - Haron shehab AL MOQDAM
From: Haron shehab AL MOQDAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 14:55:22 -0400

| | Foreign Language Screening Test

Name | Haron shehab AL MOQDAM    /  (+91) 7893244290    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

thank you for contacting us

we would like to apologize for the inconvenience caused to you

we would like to ask you your complet address with your contact number so that our courier partner will try to deliver your package as soon as possible
We look forward to hearing from you

Regards
Customer service ream

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thank you for getting in touch with us

we would like to apologize to you for inconveniences caused to you

we always try to deliver our product to our dear customer in perfect conditions and beat quality please consider this as a typical mistake which will not happen again

Please allow us sometimes so we can contact concern team and ask them if they can offer replacement or refund your money

We are here 24/7 to assist you please fell free to contact us anytime you face any issue thank you for corporation and understanding
Regards
Customer service team

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