Subject: Tech Support Candidate - Niteshkumar Chaturvedi
From: Niteshkumar Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 10:59:53 -0400

| | Tech Support Test

Name | Niteshkumar Chaturvedi
E-mail | [email-masked]
Phone Number | (91) 8976883435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai able to relocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Vpn,data backup and recovery

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | Feb-2022 | 15000
Previous Employer 1 | Dytel | Technical support | Dec-2019 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are few basic step which I will follow as mentioned below:-
1)Reset Internet  explorer setting
2)Disable Protected mode
3)Will check the firewall settings
4)Will check date and time setting
5)Check the IP address

Please list the steps to connect a Bluetooth speaker to your mobile phone.

It's an one-to-one connection mode.
In that we must ensure that mobile and speaker bluetooth services should be enabled.
Then we have to pair with the devices with code.
Once pairing done successfully our mobile starting acting on bluetooth services as per our command.

What according to you makes you a good candidate for customer service or technical support job? | In customer support we should make our nature and behaviour in calm mode because everyday we will interact with different different people in that some customer are very humble and some customer will not behave in good language they always find excuse to make technical team regret we should try to learn the customer and according to that we start dealing and troubleshoot the concern as per customer requirements and make them satisfaction with our work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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