Subject: Tech Support Candidate - Gaurav Verma
From: Gaurav Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 26 Mar 2022 08:52:24 -0400

| | Tech Support Test

Name | Gaurav Verma
E-mail | [email-masked]
Phone Number | (91) 9467562876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Neubotic | Network support engineer | 5 april 2022 |
Previous Employer 1 | Teleperformance India | Technical support associate | 1jan 2017 |
Previous Employer 2 | Baud technologies | Network engineer | 28march2016 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can do these basic troubleshooting.

Step 1 - Open a new tab and check to see if you can load another website like google.com or mozilla.org.

—If you can open another site, then it means that The problem only happens with certain websites.

Step 2 — If you can't open another site then try Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

— If the site works in another browser then it means problem was in the previous browser
Step 3 — if still problem is there then you can check again by clearing history and cache of the browser and then re open the browser and try

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all switch on the Bluetooth in your mobile and speakers as well
Go to the mobile setting > Bluetooth > allow new devices
It will scan nearby Bluetooth devices
then select your  desired Bluetooth device and get pair it with your mobile phone

What according to you makes you a good candidate for customer service or technical support job?

According to me
I have Effective Listening Skills ,
Excellent problem solving skills
Flexible adaptive nature
Good Technical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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